Privacy Policy

1. Introduction

Welcome to the newmpo Privacy Policy. newmpo ("we," "us," or "our") operates the online betting platform accessible at https://newmpo.cam (the "Platform"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information about you when you access or use our Platform and Services.

By creating an account with newmpo, accessing our Platform, or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not register for an account or use our Services.

This Privacy Policy applies to all users of the newmpo Platform, including residents of Indonesia and other jurisdictions where our Services are legally accessible. We process personal data in accordance with applicable data protection laws and industry best practices to ensure your information remains secure and confidential.

2. Information We Collect

newmpo collects various types of information to provide, maintain, and improve our Services. The categories of information we collect include:

2.1 Information You Provide Directly

• Registration Information: When you create an account, we collect your full name, date of birth, gender, email address, phone number, residential address, and chosen username and password.
• Identity Verification Information: To comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations, we collect copies of government-issued identification documents such as your Indonesian identity card (KTP), passport, or driver's license, as well as proof of address documents (utility bills, bank statements) and photographs of you holding your identification.
• Payment Information: We collect details about your payment methods, including bank account information (bank name, account number, account holder name) for Indonesian banks such as BCA, BRI, BNI, and Mandiri, as well as e-wallet account details (OVO, DANA, GoPay, ShopeePay, LinkAja). We do not store full credit card numbers, CVV codes, or complete bank login credentials.
• Transaction History: We maintain records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and other financial transactions conducted through your account.
• Communications: When you contact our customer support team via email, live chat, WhatsApp, or other channels, we collect and store the content of your messages, including any attachments, screenshots, or documents you provide.
• Survey and Feedback: If you participate in surveys, promotions, or provide feedback, we collect your responses and any additional information you choose to share.

2.2 Information Collected Automatically

• Device Information: We automatically collect information about the device you use to access the Platform, including device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address, advertising ID), and mobile network information.
• Usage Data: We collect information about how you interact with our Platform, including pages visited, features used, time spent on pages, links clicked, games played, bet amounts, search queries, and referring/exit pages.
• Location Data: We collect your IP address and may use it to determine your approximate geographic location. For mobile users who grant permission, we may collect precise location data through GPS, Wi-Fi, or mobile network triangulation.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 7 for more details.

2.3 Information from Third-Party Sources

• Payment Processors: We receive transaction confirmation data from Indonesian banks and e-wallet providers when you make deposits or withdrawals.
• Identity Verification Services: We may use third-party identity verification and fraud prevention services that provide us with validation results and risk assessment scores based on information you submit.
• Marketing Partners: If you access newmpo through an affiliate or referral link, we may receive information about the source of your referral.

3. How We Use Your Information

newmpo uses the information we collect for the following purposes:

3.1 Providing and Managing Our Services

• Creating and maintaining your betting account
• Processing deposits, withdrawals, and other financial transactions
• Facilitating gameplay, processing bets, and crediting winnings
• Administering bonuses, promotions, and loyalty programs
• Managing your VIP tier status and associated benefits
• Providing customer support and responding to your inquiries

3.2 Compliance and Security

• Verifying your identity and age (21+ requirement) to comply with legal obligations
• Conducting KYC and AML checks to prevent money laundering and terrorist financing
• Detecting, preventing, and investigating fraud, cheating, collusion, and other prohibited activities
• Enforcing our Terms and Conditions and other policies
• Complying with applicable laws, regulations, and legal processes
• Protecting the rights, property, and safety of newmpo, our users, and third parties

3.3 Communication and Marketing

• Sending you transactional messages about your account, deposits, withdrawals, and bets
• Notifying you about changes to our Services, policies, or terms
• Providing information about new features, games, and promotions (with your consent where required)
• Conducting surveys and collecting feedback to improve our Services

3.4 Analytics and Improvement

• Analyzing usage patterns and trends to understand how users interact with our Platform
• Improving the design, functionality, and performance of our Platform
• Developing new features, games, and services based on user preferences
• Conducting research and statistical analysis to enhance user experience
• Testing new technologies and processes to optimize platform performance

3.5 Responsible Gaming

• Monitoring betting patterns to identify potential problem gambling behaviors
• Implementing deposit limits, self-exclusion, and other responsible gaming tools
• Providing resources and support for users experiencing gambling-related issues

4. Data Sharing and Disclosure

newmpo does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (Indonesian banks and e-wallet providers), identity verification services, fraud prevention systems, customer support tools, email delivery services, data analytics platforms, and cloud hosting providers. These service providers have access only to the information necessary to perform their specific functions and are contractually obligated to maintain confidentiality and security.

4.2 Legal and Regulatory Obligations

We may disclose your information when required by law or in response to valid legal processes, including subpoenas, court orders, or requests from law enforcement or government agencies. We may also disclose information to enforce our Terms and Conditions, protect our rights and property, investigate fraud or security issues, or protect the safety of our users and the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on our Platform before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you opt in to receive marketing communications from our partners.

5. Data Security Measures

newmpo takes data security seriously and implements comprehensive technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS encryption protocols. Sensitive data stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need the information to perform their job functions. All personnel with access to user data are bound by confidentiality obligations.
• Secure Infrastructure: Our servers are hosted in secure data centers with physical security controls, redundant power systems, and 24/7 monitoring. We employ firewalls, intrusion detection systems, and regular security audits to protect against cyber threats.
• Account Security: We require strong passwords for all accounts and encourage the use of two-factor authentication (2FA) for enhanced security. Your password is stored in hashed and salted format, meaning even newmpo employees cannot view your actual password.
• Regular Testing: We conduct regular security assessments, penetration testing, and vulnerability scans to identify and address potential security weaknesses.

While we implement robust security measures, no system is completely secure. You also play a role in protecting your information by choosing a strong password, not sharing your account credentials, logging out after each session, and promptly notifying us of any suspected unauthorized access to your account.

6. Data Retention

newmpo retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and applicable legal requirements:

• Account Information: We retain your registration information and account history for the duration of your account's active status and for a period of at least 7 years after account closure to comply with anti-money laundering regulations and tax laws.
• Transaction Records: Financial transaction data, including deposits, withdrawals, and betting history, is retained for at least 7 years to meet regulatory and auditing requirements.
• Identity Documents: Copies of KYC documents (KTP, proof of address) are retained for 7 years after account closure in accordance with Indonesian financial regulations.
• Communications: Customer support communications are typically retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Preferences: If you opt out of marketing communications, we retain your email address and opt-out preference indefinitely to honor your request.

After the applicable retention period, we securely delete or anonymize your personal information. Anonymized data may be retained indefinitely for statistical and analytical purposes.

7. Cookies and Tracking Technologies

newmpo uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize your browser and remember certain information.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly, including authentication cookies that keep you logged in and security cookies that detect fraudulent activity.
• Functional Cookies: Remember your preferences such as language selection, currency display (Indonesian Rupiah), and other customization settings.
• Analytics Cookies: Help us understand how users interact with the Platform by collecting information about pages visited, time spent on pages, and click patterns. We use this data to improve our Services.
• Marketing Cookies: Track your browsing across websites to deliver targeted advertising and measure campaign effectiveness (with your consent where required).

You can control cookies through your browser settings and choose to block or delete cookies. However, disabling essential cookies may prevent you from accessing certain features of the Platform or cause functionality issues. Most browsers allow you to refuse all cookies or to accept cookies only from specific websites.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. At newmpo, we respect these rights and provide mechanisms for you to exercise them:

• Right to Access: You can request a copy of the personal information we hold about you. Log in to your account dashboard to view most of your data, or contact our support team for a comprehensive data export.
• Right to Rectification: If any information we hold about you is inaccurate or incomplete, you can request corrections. Update your profile information through your account settings or contact support for assistance.
• Right to Erasure: You may request deletion of your personal information, subject to legal retention requirements. Note that we must retain certain transaction and identity data for 7 years to comply with anti-money laundering regulations.
• Right to Restrict Processing: You can request that we limit how we use your information in certain circumstances, such as when you contest the accuracy of data or object to processing.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.
• Right to Object: You can object to processing of your personal information for direct marketing purposes at any time. Click the "unsubscribe" link in marketing emails or contact support to opt out.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our privacy team at [email protected] with your request. We will respond within 30 days and may require verification of your identity before processing your request.

9. Third-Party Services

The newmpo Platform may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy applies only to information collected by newmpo. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services you access through our Platform.

newmpo integrates with third-party payment providers (Indonesian banks and e-wallet services) to facilitate deposits and withdrawals. These providers have their own privacy policies governing how they handle your payment information. When you transact through these providers, you are subject to their terms and policies.

10. Children's Privacy

newmpo's Services are intended solely for users who are at least 21 years of age. We do not knowingly collect personal information from individuals under 21. If you are under 21 years old, do not register for an account, use our Services, or provide any information to newmpo.

If we discover that we have inadvertently collected personal information from someone under 21, we will promptly delete that information from our systems. Parents or guardians who believe their child under 21 has provided information to newmpo should contact us immediately at [email protected].

11. International Data Transfers

newmpo operates internationally and may transfer your personal information to servers located outside of Indonesia for processing and storage. When we transfer data across borders, we implement appropriate safeguards to ensure your information receives an adequate level of protection in accordance with applicable data protection laws.

These safeguards may include standard contractual clauses approved by relevant authorities, adequacy decisions recognizing that certain jurisdictions provide adequate protection, or other legally approved mechanisms for international data transfer.

By using the newmpo Platform, you consent to the transfer of your information to countries outside Indonesia, including countries that may have different data protection standards than your country of residence.

12. Changes to This Privacy Policy

newmpo reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, by sending an email notification to the address associated with your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the newmpo Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact the newmpo privacy team:

• Email: [email protected] (Privacy inquiries are typically responded to within 2-4 hours)
• Live Chat: Available 24/7 through your account dashboard
• Subject Line: Please use "Privacy Inquiry" or "Data Request" in your subject line to ensure your message is routed to the appropriate team

Our customer support team consists of fluent Indonesian and English speakers who can assist you with privacy-related questions in your preferred language. We are committed to addressing your concerns promptly and transparently.